This page is the agreement between you (“member”) and Fixpass when you start a membership. It's written plainly on purpose. Long-form legalese is a separate document available on request.
What you get
Coverage for the membership tier you pick — Silver (1 visit/month), Gold (3), or Platinum (5). Every visit is scoped to up to 3 related tasks and 90 labor minutes. Out-of-scope work gets a separate quote with your member discount applied.
Billing
Memberships are prepaid through Stripe in 3, 6, or 12-month terms. The full term is charged up front; coverage runs to the end of that term and stops unless you start a new one. Cancel anytime from your account — your active term keeps running until it expires. Refunds for partial terms aren't automatic, but ops will review unusual situations.
Scheduling
Requests are reviewed by an operator before dispatch. Typical on-site turnaround is 1–3 business days, depending on tier and technician availability. Emergencies (gas, flooding, electrical hazards) are out of scope — call your local utilities.
Access + safety
You authorize Fixpass technicians to enter the registered property to complete covered work. You're responsible for keeping the work area reasonably accessible and for letting us know about pets, access codes, or anything that would affect a safe visit.
Warranty
We stand behind our labor for 30 days. If something we fixed breaks again for the same reason, ops will re-dispatch inside the covered-visit envelope at no extra charge.
Liability
Fixpass technicians are insured. If a covered visit causes damage, file a claim through ops at hello@getfixpass.com within 7 days.
Changes
We may update these terms as Fixpass grows. Material changes get a 30-day notice to the email on file before they take effect.